WHERE CAN I PURCHASE RÉALISATION?
For shipping to international addresses outside of Europe, please visit our international website: realisationpar.com or uk.realisationpar.com for shipping to the United Kingdom.
What payment methods do you accept?
We accept Visa, MasterCard and Discover cards, via the Braintree checkout gateway, we also accept Paypal.
Apple Pay is available for customers completing their purchase via compatible Apple devices.
Google Pay is also now available for customers with registered accounts.
Paypal Pay in 4 is available as a buy now, pay later option in 4 easy interest-free instalments.
Unfortunately we cannot accept Amex cards.
How can I contact you?
You can contact us by sending an e-mail to talktomebaby@realisationpar.com and one of the customer service team will get back to you as soon as possible. Our customer service team is available online 6 days a week, Monday - Saturday, and work across different time zones, for our international customers. Any enquiries sent on a Sunday or public holiday will be responded to the following business day.
WHAT SIZE SHOULD I ORDER?
On each product page you can find all the individual garment fit notes and measuring guide under ‘View Sizing Chart.’
Please keep in mind some of our dress styles are mini, and may not be suitable for customers over 5”9’.
WHERE DO YOU SHIP TO?
We offer global shipping to most destinations. However, purchases made via this website can only be shipped to locations within Europe. For shipping to all other locations worldwide please shop our international website realisationpar.com or uk.realisationpar.com for shipping to the United Kingdom.
WHERE ARE RÉALISATION PIECES MADE?
Réalisation pieces are designed in-house and then produced by our manufacturing teams in Nanjing, China. Silk has been a specialty fabric of this region for thousands of years and we work with experts in their field. We have a long term relationship with our production factory partners, and their teams are highly skilled and industry specialists. All of our silk pieces are made from 100% silk as it is a natural fibre which is lightweight and versatile, and our prints are Réalisation original designs with each print trademarked to our brand. Our Réal Merch collection is made using 100% cotton for comfort, breathability and ease of wear.
WHAT IS OUR RETURN POLICY?
We understand that sometimes things just don't work out, therefore, Réalisation will accept returns and exchanges on full price purchases, provided the request is made within 14 days of receiving the package and meets our return policy. All returns for customers in Europe can now be sent to our Returns Centre located in the Netherlands. See the Returns and Exchanges page for more information.
WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?
WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?
Once an order is submitted online, it cannot be changed or cancelled. As orders are placed online, they are sent through to the warehouse for packing, and once an order reaches the warehouse, we are unable to cancel it. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received.
Réalisation cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.
GIFT VOUCHERS
Don't know what to buy your Dreamgirl? We have you covered. Introducing Réalisation GIFT VOUCHERS.
Our e-Gift Vouchers are available to purchase online for any amount between €1 - €1000, and are redeemable for 1 year from purchase.
Gift vouchers will be sent your giftee via email after you complete the transaction. Gift Vouchers are non-refundable. Any items purchased using a gift voucher can be exchanged or returned for store credit to be used at a later date.
Click HERE to purchase a gift voucher.
WHY DID THE PRICE CHANGE AT THE CHECKOUT?
If your selected location is a country to which we ship orders on a Delivery Duties Unpaid method, then VAT will be deducted from the displayed price for final payment.
Orders processed without VAT, will be shipped on a Delivery Duties Unpaid (DAP) basis, and the customer will be responsible for the payment of any taxes and duties upon delivery.
Orders to lo locations outside of the European Union will be delivered on the Delivery Duties Unpaid (DAP) basis.
Non-EU countries include: Switzerland, Monaco, Iceland, Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Georgia, Liechtenstein, Montenegro, Macedonia, Turkey, Ukraine. Please refer to the shipping section at the check out for more information.