Equinox Flash Sale
Shop 25% off everything during our Equinox Flash Sale. Use the code: EQUINOX at the checkout, to discount your order by 25%. Any purchases made using the EQUINOX promo code are eligible for exchange or store credit only, no refunds. Promotion ends at 2pm CET, Monday 29th March, 2021 (Europe).
The discount cannot be applied retrospectively to orders made prior to the commencement of the promotional period, or after the promotion has ended. Orders cannot be changed or cancelled after the transaction has been processed online. Please check your order details carefully. During the promotion please allow up to 2-3 days for your order to be packed and sent from our warehouse. Tracking details will be supplied via email, once available and added to our system.
What currency do you charge?
WHERE CAN I PURCHASE RÉALISATION?
For shipping to international addresses outside of Europe, please visit our international website: realisationpar.com or uk.realisationpar.com for shipping to the United Kingdom.
What payment methods do you accept?
We accept Visa, MasterCard and Discover cards, via the Braintree checkout gateway, we also accept Paypal.
Apple Pay is available for customers completing their purchase via compatible Apple devices.
Google Pay is also now available for customers with registered accounts.
Unfortunately we cannot accept Amex cards.
How can I contact you?
You can contact us by sending an e-mail to talktomebaby@realisationpar.com and one of the customer service team will get back to you as soon as possible. Please allow up to 24 hours for a reply. Our customer service team is available online 6 days a week, Monday - Saturday, and work across different time zones, for our international customers. Any enquiries sent on a Sunday or public holiday will be responded to the following business day.
You can also contact us via text message.
Text Us: +1 (424) 306 1590
Please note this number is a text message line only, and cannot accept voice calls. International text rates may apply.
WHAT SIZE SHOULD I ORDER?
On each product page you can find all the individual garment fit notes under ‘View Sizing Chart.’
Please keep in mind some of our dress styles are mini, and may not be suitable for customers over 5”9’.
WHERE DO YOU SHIP TO?
We offer global shipping to all destinations. However, purchases made via this website can only be shipped to locations within Europe. For shipping to all other locations worldwide please shop our international website: realisationpar.com or uk.realisationpar.com for shipping to the United Kingdom.
WHERE ARE RÉALISATION PIECES MADE?
Réalisation pieces are designed by our international creative team then produced by our specialist factory team in China. All our garments are made from silk and all our prints are Réalisation original designs, with each print trademarked to our brand.
WHAT IS OUR RETURN POLICY?
We understand that sometimes things just don't work out, therefore, Réalisation will accept returns and exchanges on purchases, provided the request is made within 14 days of receiving the package and meets our return policy. All returns for customers in Europe can now be sent to our Returns Centre located in the Netherlands. See the Returns and Exchanges page for more information.
WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?
WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?
Once an order is submitted online, it cannot be changed or cancelled. As orders are placed online, they are sent through to the warehouse for packing, and once an order reaches the warehouse, we are unable to cancel it. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received.
Réalisation cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.
GIFT VOUCHERS
Don't know what to buy your dreamgirl? We have you covered. Introducing Réalisation GIFT VOUCHERS.
Our e-Gift Vouchers are available to purchase online for any amount between €1 - €1000, and are redeemable for 1 year from purchase.
Gift vouchers will be sent your giftee via email after you complete the transaction. Gift Vouchers are non-refundable. Any items purchased using a gift voucher can be exchanged or returned for store credit to be used at a later date.
Click here to purchase a gift voucher: eu.realisationpar.com/giftcertificates.php
WHY DID THE PRICE CHANGE AT THE CHECKOUT?
If your selected location is a country to which we ship orders on a Delivery Duties Unpaid method, then VAT will be deducted from the displayed price for final payment.
Orders processed without VAT, will be shipped on a Delivery Duties Unpaid (DAP) basis, and the customer will be responsible for the payment of any taxes and duties upon delivery.
Orders to lo locations outside of the European Union will be delivered on the Delivery Duties Unpaid (DAP) basis.
Non-EU countries include: Switzerland, Monaco, Iceland, Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Georgia, Liechtenstein, Montenegro, Macedonia, Turkey, Ukraine. Please refer to the shipping section at the check out for more information.
