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Questions & Answers

ANGEL NUMBER FLASH SALE

Shop 25% off everything during our ANGEL NUMBER Flash Sale. Use the code 1111 at the checkout to apply the 25% off discount to your order. Excludes SUPER RÉAL: Claudia Schiffer items. Any purchases made using the 1111 promo code are eligible for exchange or store credit. No refunds. Promotion ends Friday 12th November at 12pm GMT (UK), or 1pm CEST (Europe).

Please note, the discount cannot be applied retrospectively to any orders made prior to the commencement of the promotional period, or after the promotion has ended. Orders cannot be changed or cancelled after the transaction has been processed online. Please check your order details carefully before placing your order.

Due to the promotional period, please allow extra time for our team to pick and pack your order and for tracking details to be supplied. Please refer to the estimated delivery timeframes quoted at the checkout for shipping to your location. We thank you for your patience.

What currency do you charge?

All of our products on this website are charged in Euro (€ EUR). Your credit card or chosen payment method will be charged in € EUR and then converted to your local currency by your bank on your account statement. 

WHERE CAN I PURCHASE RÉALISATION?

Réalisation garments are exclusively available here via our online store and our official TMALL store for our Chinese customers. Réalisation Par garments cannot be purchased from any other online stores or retailers.
For shipping to international addresses outside of Europe, please visit our international website: realisationpar.com or uk.realisationpar.com for shipping to the United Kingdom. 

What payment methods do you accept?

We accept Visa, MasterCard and Discover cards, via the Braintree checkout gateway, we also accept Paypal.

Apple Pay is available for customers completing their purchase via compatible Apple devices.

Google Pay is also now available for customers with registered accounts. 

Unfortunately we cannot accept Amex cards.

How can I contact you?

You can contact us by sending an e-mail to talktomebaby@realisationpar.com and one of the customer service team will get back to you as soon as possible. Our customer service team is available online 6 days a week, Monday - Saturday, and work across different time zones, for our international customers. Any enquiries sent on a Sunday or public holiday will be responded to the following business day.

WHAT SIZE SHOULD I ORDER?

We get it, sizing can be difficult, that’s why we’re here to help! Send us an email at talktomebaby@realisationpar.com and we’ll help figure out the best size for you.
On each product page you can find all the individual garment fit notes and measuring guide  under ‘View Sizing Chart.’
Please keep in mind some of our dress styles are mini, and may not be suitable for customers over 5”9’.

WHERE DO YOU SHIP TO?

We offer global shipping to most destinations. However, purchases made via this website can only be shipped to locations within Europe. For shipping to all other locations worldwide please shop our international website realisationpar.com or uk.realisationpar.com for shipping to the United Kingdom.

WHERE ARE RÉALISATION PIECES MADE?

Réalisation pieces are designed by our international creative team then produced by our specialist factory team in China. Most of our garments are made from silk and all our prints are Réalisation original designs, with each print trademarked to our brand.

WHAT IS OUR RETURN POLICY?

We understand that sometimes things just don't work out, therefore, Réalisation will accept returns and exchanges on full price purchases, provided the request is made within 14 days of receiving the package and meets our return policy. All returns for customers in Europe can now be sent to our Returns Centre located in the Netherlands. See the Returns and Exchanges page for more information.

WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?

We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at talktomebaby@realisationpar.com so we can review the matter.

IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?

Definitely. All payments processed through our website are made via secure payment gateways and any purchase made from either realisationpar.com, uk.realisationpar.com or eu.realisationpar.com are guaranteed to be authentic.

WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?

Once an order is submitted online, it cannot be changed or cancelled. As orders are placed online, they are sent through to the warehouse for packing, and once an order reaches the warehouse, we are unable to cancel it. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received.

Réalisation cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.

GIFT VOUCHERS

Don't know what to buy your Dreamgirl? We have you covered. Introducing Réalisation GIFT VOUCHERS.

Our e-Gift Vouchers are available to purchase online for any amount between 1 - 1000, and are redeemable for 1 year from purchase.
Gift vouchers will be sent your giftee via email after you complete the transaction. Gift Vouchers are non-refundable. Any items purchased using a gift voucher can be exchanged or returned for store credit to be used at a later date.

Click HERE to purchase a gift voucher.

WHY DID THE PRICE CHANGE AT THE CHECKOUT?

Our prices are displayed at the default price, which is inclusive of a VAT rate of 20%. Once you select your shipping destination at the checkout, please note that the total price of your cart and order, may vary slightly based on the VAT rate applicable to products in your destination country. You can review the total VAT charged in the order summary.

If your selected location is a country to which we ship orders on a Delivery Duties Unpaid method, then VAT will be deducted from the displayed price for final payment.

Orders processed without VAT, will be shipped on a Delivery Duties Unpaid (DAP) basis, and the customer will be responsible for the payment of any taxes and duties upon delivery.

Orders to lo locations outside of the European Union will be delivered on the Delivery Duties Unpaid (DAP) basis. 
Non-EU countries include: Switzerland, Monaco, Iceland, Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Georgia, Liechtenstein, Montenegro, Macedonia, Turkey, Ukraine. Please refer to the shipping section at the check out for more information. 

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WELCOME TO RÉALISATION UNITED KINGDOM

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WELCOME TO RÉALISATION EUROPE

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WELCOME TO RÉALISATION INTERNATIONAL

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