WELCOME TO RÉALISATION UNITED KINGDOM

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WELCOME TO RÉALISATION EUROPE

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WELCOME TO RÉALISATION INTERNATIONAL

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Welcome to Réalisation

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Questions & Answers

WHERE CAN I PURCHASE RÉALISATION?

Réalisation garments are exclusively available here via our online store and our official TMALL store for our Chinese customers. Réalisation Par garments cannot be purchased from any other online stores or retailers.
For shipping to international addresses outside of Europe, please visit our international website: realisationpar.com or uk.realisationpar.com for shipping to the United Kingdom. 

WHERE ARE RÉALISATION PIECES MADE?

Réalisation pieces are designed in-house and then produced by our manufacturing teams in Nanjing, China. Silk has been a specialty fabric of this region for thousands of years and we work with experts in their field. We have a long term relationship with our production factory partners, and their teams are highly skilled and industry specialists. All of our silk pieces are made from 100% silk as it is a natural fibre which is lightweight and versatile, and our prints are Réalisation original designs with each print trademarked to our brand. Our Réal Merch collection is made using 100% cotton for comfort, breathability and ease of wear.

WHAT MAKES RÉALISATION PIECES SPECIAL?

By creating individual pieces rather than collections, we seek to provide you with those special items that we felt were missing from our own wardrobes and put them in to yours. That is the core intent of the brand. We design each piece as an addition to your own personal style and only produce items we really believe in. We are seasonless; we simply make beautiful clothes and ensure that each design is special enough to offer a timeless appeal. We want our pieces to have a permanent place in your wardrobe, and to be worn and loved for many years to come.

Réalisation Par was built on the foundation that a great dress, is always a great dress. And that a great fabric can make a piece not only feel luxurious but it can also be very versatile. That is why we choose to use 100% silk. Our manufacturing partners are specialists with this fabric and are a highly skilled team who bring our visions to life. We design all our prints exclusively in-house, and each print is instantly recognisable and authentically ours. When you wear Réalisation, we want you to feel beautiful, powerful, and confident that you can go anywhere and do anything. You are the Réal deal.

WILL I RECEIVE A FREE TOTE BAG WITH MY PURCHASE?

We have recently changed our ‘tote bag with every order’ gifting program to be more eco-conscious.

When the totes are in stock, customers will be provided with an option to add a free tote to their order by selecting ‘Add To Bag’ or the alternative of ‘No Thanks’. If you have been lucky enough to have received a free tote with a previous purchase from us, we encourage you to re-use and continue to love the one you already have.

If the option does not appear in your mini cart when completing your purchase on the website, then the totes are currently out of stock and will be coming back soon. Each Réalisation cotton tote is a limited edition and subject to availability. 

Please note, we do not include Réalisation tote bags with the shipping of exchanges. 

We thank you for your understanding with this change and are committed to continue to make more eco-conscious and sustainable decisions for our brand, and for our future.

What payment methods do you accept?

We accept Visa, MasterCard and Discover cards, via the Braintree checkout gateway, we also accept Paypal.

Apple Pay is available for customers completing their purchase via compatible Apple devices.

Google Pay is also now available for customers with registered accounts. 

Paypal Pay in 4 is available as a buy now, pay later option in 4 easy interest-free instalments, available to customers in Germany & France.

Klarna is also available as a buy now, pay later option, available for customers in selected European locations including, Germany, Italy, The Netherlands & Spain. Refer to available payment options at the checkout to see if Klarna is available to you. 

How can I contact you?

You can contact us by sending an e-mail to [email protected] and one of the customer service team will get back to you as soon as possible. Our customer service team is available online 6 days a week, Monday - Saturday, and work across different time zones, for our international customers. Any enquiries sent on a Sunday or public holiday will be responded to the following business day.

WHAT SIZE SHOULD I ORDER?

We get it, sizing can be difficult, that’s why we’re here to help! Send us an email at [email protected] and we’ll help figure out the best size for you.
On each product page you can find all the individual garment fit notes and measuring guide  under ‘View Sizing Chart.’
Please keep in mind some of our dress styles are mini, and may not be suitable for customers over 5”9’.

WHERE DO YOU SHIP TO?

We offer global shipping to most destinations. However, purchases made via this website can only be shipped to locations within Europe. For shipping to all other locations worldwide please shop our international website realisationpar.com or uk.realisationpar.com for shipping to the United Kingdom.

WHAT IS OUR RETURN POLICY?

We understand that sometimes things just don't work out, therefore, Réalisation will accept returns and exchanges on full price purchases, provided the request is made within 14 days of receiving the package and meets our return policy. All returns for customers in Europe can now be sent to our Returns Centre located in the Netherlands. See the Returns and Exchanges page for more information.

WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?

We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at [email protected] so we can review the matter.

IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?

Definitely. All payments processed through our website are made via secure payment gateways and any purchase made from either realisationpar.com, uk.realisationpar.com or eu.realisationpar.com are guaranteed to be authentic.

WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?

Once an order is submitted online, it cannot be changed or cancelled. As orders are placed online, they are sent through to the warehouse for packing, and once an order reaches the warehouse, we are unable to cancel it. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received.

Réalisation cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.

GIFT VOUCHERS

Don't know what to buy your Dreamgirl? We have you covered. Introducing Réalisation GIFT VOUCHERS.

Our e-Gift Vouchers are available to purchase online for any amount between 1 - 1000, and are redeemable for 1 year from purchase.
Gift vouchers will be sent your giftee via email after you complete the transaction. Gift Vouchers are non-refundable. Any items purchased using a gift voucher can be exchanged or returned for store credit to be used at a later date.

Click HERE to purchase a gift voucher.

WHY DID THE PRICE CHANGE AT THE CHECKOUT?

Our prices are displayed at the default price, which is inclusive of a VAT rate of 20%. Once you select your shipping destination at the checkout, please note that the total price of your cart and order, may vary slightly based on the VAT rate applicable to products in your destination country. You can review the total VAT charged in the order summary.

If your selected location is a country to which we ship orders on a Delivery Duties Unpaid method, then VAT will be deducted from the displayed price for final payment.

Orders processed without VAT, will be shipped on a Delivery Duties Unpaid (DAP) basis, and the customer will be responsible for the payment of any taxes and duties upon delivery.

Orders to lo locations outside of the European Union will be delivered on the Delivery Duties Unpaid (DAP) basis. 
Non-EU countries include: Switzerland, Monaco, Iceland, Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Georgia, Liechtenstein, Montenegro, Macedonia, Turkey, Ukraine. Please refer to the shipping section at the check out for more information. 

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